About Our Products

Q1: What types of gardening tools does Orientools offer?

A1: We offer a variety of gardening tools including, but not limited to, pruning shears, shovels, rakes, and watering cans. Our tools are designed to make your gardening tasks easier and your gardening experience more enjoyable.

Q2: What kinds of household tools are available?

A2: Our range of household tools includes multipurpose utility knives, screwdriver sets, measuring tools, and more, intended to meet a variety of everyday needs.

Q3: What are the features of Orientools' utility knives?

A3: Our utility knives are crafted with precision, made from high-quality materials to ensure durability and portability, perfect for outdoor activities, emergencies, and daily use.

Q4: What products are included in your snow removal equipment?

A4: We offer a selection of snow removal equipment, including snow shovels, and snow blowers, all designed for efficient snow clearing to ease your physical labor.

Purchasing and Payment

Q1: Where can I purchase Orientools products?

A1: You can buy directly from our official website, orientools, or visit our Amazon store for purchases.

Q2: What payment methods are accepted?

A2: We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Our payment process is simple and secure for your peace of mind.

Shipping and Returns

Q1: What is your shipping policy?

A1: We offer multiple shipping options, with delivery times varying based on your location and the chosen service. Please see our shipping policy page for more details.

Q2: How do you handle returns and exchanges?

A2: If you are not satisfied with your purchase, we offer returns and exchanges. Please contact our customer service team within 30 days of your purchase, and we will assist you with the process.

Customer Support

Q1: How can I contact customer service?

A1: You can reach our customer service team by emailing jhli@oriengear.com, and we will respond as promptly as possible.

Q2: What are the customer service hours?

A2: Our customer service team is available Monday through Friday, 9 am to 6 pm. We are committed to replying to all inquiries in the shortest possible time.

Safety and Warranty

Q1: Is my personal information secure?

A1: Your security is our top priority. We utilize industry-standard encryption technologies to protect your personal information and do not share it with third parties.

Q2: Is there a warranty on the products?

A2: Yes, all of our products come with a warranty. For specific warranty durations and terms, please check the product warranty page or contact us for detailed information.