Returns/Exchanges

Our goal is to ensure that you are completely satisfied with every purchase. If you are not entirely pleased with our products, we are more than happy to assist you with a return or exchange.

**Return Policy:**
- Should you wish to return a product, please contact us within 30 days of receipt.
- The product must be unused and retain its original packaging.

**Exchange Policy:**
- If you would like to exchange an item, please ensure that the merchandise is in its original condition, undamaged, or not excessively used.

**Contact Information:**
To initiate a return or exchange process, please contact our customer service team via the following email: jhli@oriengear.com. We will provide you with further guidance and support.

Please note, customized items may not be eligible for returns or exchanges. For detailed information, please consult our [full return policy].